1. Introduction
Russell Digital Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit russelldigitalsolutions.com or use our Lead Generation Systems, tools, and services (collectively, the "Services"). By using our website or Services, you consent to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us, such as your name, email address, phone number, business name, website, monthly lead estimate, and the answers you submit through our Lead Loss Assessment or "Let's Build Your System" form. We also automatically collect certain technical data when you visit our site, including your IP address, browser type, device information, pages viewed, and usage statistics through cookies and similar technologies.
3. How We Use Your Information
We use your information to respond to your inquiries, schedule discovery calls, provide and improve our Services, send you assessment results and follow-up communications, deliver marketing and promotional materials (where you have opted in), analyze website performance and user behavior, and comply with applicable legal obligations. When you book a call or submit a form, your responses may be used to tailor our recommendations and to tag your lead profile internally.
4. Lead Capture and CRM Storage
Information you submit through our forms and booking tools is stored securely within our customer relationship management system. This allows our team to follow up with you, track your lead status, and deliver the Services you request. Your assessment answers, recommended plan, and biggest lead leak may be saved as custom fields attached to your contact record.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, measure traffic, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of our website may not function properly without them.
6. How We Share Your Information
We do not sell your personal information. We may share your information with trusted service providers who help us operate our business — such as hosting providers, analytics platforms, calendar and booking tools, and marketing automation systems — under contractual obligations to protect your data. We may also disclose information when required by law, court order, or to protect our rights, property, or safety.
7. Third-Party Widgets and Tools
Our website may include third-party widgets, chat and voice tools, calendar booking integrations, and analytics services. These third parties may collect information governed by their own privacy policies. We encourage you to review the policies of these third parties when interacting with their tools.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide our Services, and to comply with legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
9. Data Security
We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information, withdraw consent to marketing communications, and request that we restrict or object to certain processing of your data. To exercise any of these rights, please contact us using the details below.
11. Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.
12. International Users
If you access our website from outside the region where we operate, your information may be transferred to and processed in a country with different data protection laws. By using our Services, you consent to such transfers in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at sharicolbon@gmail.com or through the contact options available on our website.